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FAQ

Yes! We want you to be completely satisfied with our service, so we encourage you to try us out. If Xevotech doesn’t meet your needs, simply contact us within 3 days (72 hours from your first invoice date/time) for a full refund. Please note that there are no refunds are provided when a TOS/AUP breach has occurred.

The Xevotech DDoS protection is a security system which automatically detects most DDoS attack patterns and which filters the incoming traffic to the server so that the “malicious” attacking traffic is dropped and only the “real” desired traffic arrives at your server.

This means that you, as a Xevotech customer, will barely notice a possible attack while our DDoS protection filters the ongoing attack for you.

Like every other DDoS protection which is used or offered on the Internet, the Xevotech DDoS protection has its limits. Although our protection recognizes and filters 99% of all attack patterns, there are some DDoS attacks which can not be mitigated because of their pattern or sheer volume.

The probability that your server is affected by attacks which our DDoS protection can not filter is very low. We also work continuously on further improving our protection system so that even attacks which we can not avert today will be recognized and filtered in the near future as well. Nonetheless, we ask for your understanding that the Xevotech DDoS protection – like any other DDoS protection – represents no guarantee that your server system will be protected from every DDoS attack theoretically conceivable.

Yes! Please contact us to upgrade or downgrade – only a reboot is required. If you are upgrading, you will be asked to pay the difference between your current plan and your new one. If you are downgrading, you must ensure that your server will have ample free space at the lower plan.

Visit XevoTech’s Discord and ask a XevoTech Sales person to create you in our system.

Don’t have Discord? Contact us via E-Mail info@xevotech.com or phone +45 22 27 02 23

We offer additional IPv4 addresses at a cost of $3.50 each, to purchase please submit a ticket.

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